Frequently Asked Questions (FAQs)

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What is KELMS?

KELMS (Kyambogo University eLearning Management System) is the university’s official online platform for digital teaching and learning. It provides students and lecturers with access to courses, assignments, discussions, and learning resources.

Who can access KELMS?

KELMS is available to all Kyambogo University students, lecturers, and administrative staff involved in academic activities.

How do I log in to KELMS?

Visit KELMS website and log in using your university-provided credentials (Student Number or Staff ID and Password).

What should I do if I forget my password?

Click the "Forgot Password" link on the login page and follow the instructions to reset your password. If you encounter issues, contact the ICT helpdesk.

Is KELMS accessible on mobile devices?

Yes! KELMS is mobile-friendly and can be accessed via a web browser or the Moodle mobile app.

How do I access my courses?

My course is not showing on KELMS. What should I do?

Ensure you are officially registered for the course. If it still does not appear, contact your lecturer or the eLearning support team.

Can I download course materials for offline use?

Yes! Many resources, including lecture notes and PDFs, can be downloaded for offline study.

How do I submit assignments on KELMS?

Go to your course, locate the assignment section, upload your work, and click "Submit." Always check deadlines to avoid late submissions.

Can I interact with my lecturer and classmates on KELMS?

Yes! You can participate in discussion forums, live sessions, and messaging to communicate with lecturers and peers.

Do I need to pay to access KELMS?

No, KELMS is free for all registered students and lecturers. However, some courses may require additional payments for certification.

How do I check my grades?

Navigate to the "Grades" section in your course to view scores and feedback from lecturers.

What happens if I experience a technical issue during an online exam?

Report the issue immediately to your lecturer and the eLearning support team with a screenshot of the error.

What browsers work best with KELMS?

We recommend using Google Chrome, Mozilla Firefox, or Microsoft Edge for the best experience.

Is KELMS accessible to students with disabilities?

Yes! KELMS supports screen readers, captioned videos, and other assistive technologies to ensure inclusivity.

How can I report a technical issue?

Contact the ICT helpdesk via email or phone, or use the support link on KELMS to submit a ticket.

Does KELMS support live video classes?

Yes! Lecturers can host live classes via integrated Zoom, BigBlueButton, or Google Meet sessions within KELMS.

Do I need to pay to access KELMS?

No, KELMS is free for all registered students and lecturers. However, some courses may require additional payments for certification.

Can I access the university library through KELMS?

Yes! KELMS provides links to digital library resources, e-books, and research materials.

What happens if I drop a course?

Once you officially drop a course at the university, it will no longer appear in your KELMS dashboard.

Can I access the university library through KELMS?

Yes! KELMS provides links to digital library resources, e-books, and research materials.

Does KELMS support live video classes?

Yes! Lecturers can host live classes via integrated Zoom, BigBlueButton, or Google Meet sessions within KELMS.

Can I customize my KELMS dashboard?

Yes! You can personalize your dashboard by rearranging courses, adding widgets, and adjusting settings for better navigation.

How do I stay updated with announcements on KELMS?

Check the "Announcements" section regularly for important updates from lecturers and the university administration.

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